- What are
the different dictation capture options your transcription
service can offer?
Dictators can either directly
into our dictation servers using our toll free
telephone lines or you may use handheld PDAs or
Are there any specific hours your toll free dictation
NO, our dictation systems are accessible 24x7
and you may dictate from anywhere at anytime using
a touch-tone phone as well as cell phone.
Do you recommend Digital handheld recorders or
PDAs and how much they cost?
We don’t insist any specific make or brand.
However some of the recorders that competitively
priced and easy to use are Phillips, Sanyo, Sony,
Olympus, Uher, Voice IT, etc. Their prices range
from approximately $100to $475.
How do we transfer the dictation to you?
All your dictations dictated via toll free lines
become accessible for our service the moment you
hang up the line. Those of you who prefer using
handheld recorders and PDAs, the dictations will
be automatically uploaded to our secure FTP servers
using our custom designed Auto File Transfer software.
Do you provide training to our staff during setting
and startup of the service?
Yes, we do provide a no cost training to all your
staff interacting with our service. Our setup
and custom designed software is simple and user
friendly and can be up and running in less than
an hour and require very little Computer knowledge.
Did you build up enough redundancies for your
dictation servers and FTP servers?
There is enough redundancy built into our servers
and drives and archiving setup. This is achieved
through mirroring and secure offsite backups should
the primary system fails.
Do you provide online support to your medical
Apart from telephonic support during working hours
we do provide 7x24 online Live Chat support to
What equipment do we need at our end?
All you need is a computer with Windows 98 or
higher operating system with Internet Explorer
5.5 version and above. You will need dialup or
broadband Internet connection for uploading of
dictations when using handheld recorders
Does your service interfaces with speech recognition
software generated files?
Yes, Indigo offers refinement of transcripts generated
through Speech Recognition Software System at
lesser price depending on the software generated
Are your medical transcription services are HIPAA
Yes, we have established detailed chain-of-trust
- technical and administrative - measures to safeguard
the security and confidentiality of the personal
health information of the patients. To know more
about our implementation of HIPAA compliance measures,
please click HERE.
What are the security measures you have in place
while voice and documents are being transmitted
among servers and computers over Internet?
All dictations, documents and data are securely
transmitted between our Dictation/FTP servers
and Indian Back office servers in a 128 SSL encryption
mode. All this is backed up by an insitu hardware
and software firewall and VPN environment.
Does your staff sign non-disclosure and confidentiality
Yes, all our transcriptionists and supporting
staff sign non-disclosure and confidentiality
agreements before they take employment with us.
Do you sub-contract our transcription work?
We do not subcontract the work and all work is
handled in-house with verifiable virtual and physical
security measures to safeguard patient information.
What will be the turn-around time of medical transcriptions?
The default turn-around time for general transcription
of charts will be before 9 AM the following day,
which is less than 24 hours turn-around time.
Do you offer STAT transcription service?
Yes, we do take up STAT work with varied price
structure depending on the TAT.
What medical transcription quality measures you
have in place?
We have two tiered transcription proofing system
in place to ensure committed and consistent quality
of above 98%. Apart from this there are quality
assurance team that checks for formatting, demographic,
language and omission errors.
How long do you archive our dictation and charts?
We archive voice files for two months and dictation
charts every six months and permanently delete
thereafter. However on specific request from clients
we can offer longer archiving service.
Do we need to give you any lead-time to sign up
A practice of 15doctors and below can be started
off right away while we can handle additional
doctors with a lead-time of ten days. In case
of one or two doctors we can we can handle in
less than an hour notice.
What are your Services Capabilities?
We offer medical transcription Individual Doctors,
Group Practices and Hospitals.
Do you offer backlog/spillovers clear up service?
Yes we can clear up back logs/spill overs at fixed
terms. For detailed terms please click HERE.
What are the different document delivery methods
you have in place?
We can General transcriptions charts through encrypted
mails, remote printing and direct upload to client
servers through secure SSL links.
How are your fees based on?
Our pricing quotes are normally based on per line,
but we also offer quote per page, per minute of
dictation, etc., depending on client requirements.
There will be discounting option if there are
significant volume commitments.
What word processing formats charts will be typed?
We can deliver charts in generated on wide range
of word processors like MS Word, Word Perfect
DOS, Word Perfect for windows, Rich text Format
and other client customized and ready to print
What Specialties your service can support?
We Service all specialties, including: Cardiology,
OB/GYN, Emergency Room, Oncology, Endocrinology,
Ophthalmology, ENT, Orthopedics, Family Practice,
Pediatrics, Podiatric, Gastroenterology, Physiotherapy,
General Surgery, Plastic Surgery, Hematology,
Psychiatry, Hematology, Pulmonary, Internal Medicine,
Radiology, Nephrology, Rhuematology, Neurology,
What procedures your transcription service supports?
We Support all procedures, including: Chart Notes,
Lab Reports, Consultations, STAT Reports, Discharge
Summary, Operations Reports, Follow-up and Referral
Letters, SOAP Notes (Subjective Objective Assessment
Plan), History and Procedure Reports (H&P)
Do you help in customizing the reports?
We offer customized reports and letter formats
to suite your medical records needs.